Terms and Conditions
General Terms and Conditions (GTC)
STELLA GLOBAL PROTECT d.o.o.
1. Scope of Application
These General Terms and Conditions (GTC) apply to all contracts concluded between STELLA GLOBAL PROTECT d.o.o. (hereinafter: “we,” “us,” or “STELLA GLOBAL PROTECT”), with its registered office at Tolstojeva 41, 21000 Split, Croatia, OIB: 61591452564, and our customers (hereinafter: “Customer”) concerning the provision of services in the field of private security services and consulting (NKD 2007: 8010, NKD 2025: 80012). Deviating terms and conditions of the Customer shall not apply unless we expressly agree to them in writing.
2. Subject Matter of the Contract
STELLA GLOBAL PROTECT provides services in the field of private security and consulting, including but not limited to personal protection, property protection, security consulting, and other security-related services. The exact scope of services shall be specified in an individual contract between us and the Customer.
3. Conclusion of Contract
3.1. Offers from STELLA GLOBAL PROTECT are non-binding and subject to change unless expressly stated otherwise.
3.2. A contract is concluded only upon the Customer’s written confirmation of an offer or by signature of a contract by both parties.
3.3. Any amendments or additions to the contract require the written consent of both parties.
4. Performance of Services
4.1. We undertake to perform the agreed services in accordance with the contract and with due care.
4.2. The Customer shall provide us in a timely manner with all information and documents necessary for the performance of the services.
4.3. We reserve the right to engage subcontractors to fulfill our contractual obligations, provided that this does not impair the quality of the services.
5. Fees and Payment Terms
5.1. The remuneration for our services is determined by the respective contract or offer. All prices are exclusive of statutory VAT, unless otherwise stated.
5.2. Invoices are payable without deduction within 14 days of the invoice date, unless otherwise agreed.
5.3. In case of late payment by the Customer, we are entitled to charge default interest at the statutory rate. Further claims remain unaffected.
6. Liability
6.1. STELLA GLOBAL PROTECT shall be liable for damages caused by gross negligence or intent. In cases of ordinary negligence, we shall only be liable for breaches of essential contractual obligations, and such liability shall be limited to foreseeable damages typical for the contract.
6.2. We shall not be liable for damages caused by force majeure or circumstances beyond our control.
6.3. The Customer shall promptly notify us of any defects or damages.
7. Confidentiality
7.1. Both parties undertake to treat as confidential all information received under the contract and not to disclose it to third parties, unless required for the performance of the contract or required by law.
7.2. This obligation shall remain in force even after the termination of the contract.
8. Term and Termination
8.1. The duration of the contract shall be governed by the terms set out in the contract.
8.2. Unless otherwise agreed, the contract may be terminated by either party with 30 days’ written notice to the end of the contractual month.
8.3. The right to extraordinary termination for good cause remains unaffected.
9. Data Protection
9.1. We process personal data of the Customer in accordance with the General Data Protection Regulation (GDPR) and applicable Croatian laws. Further information can be found in our Privacy Policy.
9.2. The Customer agrees that we may process personal data for the fulfillment of the contract and share it with subcontractors where necessary.
10. Final Provisions
10.1. Amendments or additions to these GTC must be made in writing.
10.2. The law of the Republic of Croatia shall apply, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
10.3. The place of jurisdiction for all disputes arising from or in connection with this contract shall be Split, Croatia, unless otherwise required by law.
10.4. Should any provision of these GTC be wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that comes as close as possible to the economic purpose of the original provision.
Contact
STELLA GLOBAL PROTECT d.o.o.
Tolstojeva 41, 21000 Split, Croatia
E-mail: shalumov.a@mail.ru
Website: https://www.stellaglobalprotect.com